Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all IPTV subscription UK plans. If you are not completely satisfied with our British IPTV service for any reason, you may request a full refund within 7 days of your purchase date.

This guarantee applies to all subscription plans, including monthly, quarterly, and annual subscriptions.

2. How to Request a Refund

To request a refund, please contact our support team within 7 days of your purchase:

• Email: support@britishstreamiptv.com
• WhatsApp: +44 7581 021652
• Live Chat: Available on our website 24/7

Please include your account email address and order reference number to help us process your refund quickly.

3. Refund Processing

Once we receive and verify your refund request:

• Your refund will be processed within 5-7 business days.
• Refunds are issued to the original payment method used for the purchase.
• You will receive a confirmation email once your refund has been processed.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Conditions for Refund

To be eligible for a refund under our 7-day money-back guarantee:

• Your refund request must be submitted within 7 days of your purchase date.
• Your account must be in good standing with no violations of our Terms of Service.
• You have not previously received a refund for a similar request.
• You have not accessed or used an unreasonably large amount of content during the trial period.

5. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• After the 7-day refund period has expired.
• If you have violated our Terms of Service or Acceptable Use Policy.
• If you have requested a refund multiple times for the same account.
• If the issue is related to your internet connection, device compatibility, or other factors outside our control.
• For partial subscription periods (refunds are for the full subscription amount only).

6. Subscription Renewal Refunds

Our IPTV UK service operates on a prepaid, no-auto-renewal model. Your card will never be charged automatically. However, if you manually renew your subscription and wish to cancel, you must request a refund within 7 days of the renewal payment.

7. Free Trial

We offer a 12-hour free trial so you can experience our British IPTV service before committing to a paid subscription. The free trial does not require payment and does not auto-convert to a paid subscription.

8. Chargebacks

If you dispute a charge with your bank or payment provider without first contacting us for a refund, we reserve the right to suspend your account and charge you for any costs incurred in resolving the dispute.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: support@britishstreamiptv.com
• WhatsApp: +44 7418378240
• Live Chat: Available 24/7 on our website